Complaints and Suggestions

Complaints and Suggestions – Morning Store

At Morning Store, we are committed to providing an exceptional shopping experience, and we welcome our customers' feedback and suggestions to help us continuously improve our products and services.

First: How to Submit a Complaint or Suggestion

You can reach out to us through the following channels:

• Phone Number: +966 535407270
• Email: [[email protected]]

Second: Required Information

To facilitate the processing of your request, please provide the following details:

1. Full name.
2. Order number (if applicable).
3. Preferred contact method.
4. Request type: Complaint, suggestion, or inquiry.
5. A clear description of the issue or suggestion.
6. Supporting photos or documents attached when necessary.

Third: Complaint Processing Mechanism

• Complaints are reviewed and their details are verified.
• We may contact the customer to obtain additional information if needed.
• We strive to provide an initial response within two business days.
• We aim to resolve complaints within five business days, depending on the nature of the case; some complex cases may require additional time.

Note: These timeframes are customer service targets and do not replace any mandatory statutory periods established by law.

Fourth: Suggestions and Development

We welcome your ideas regarding new products, designs, packaging, shipping, and shopping experience enhancements. All suggestions are carefully reviewed, keeping in mind that submitting a suggestion does not guarantee its implementation.

Fifth: Customer Rights

If a complaint is not resolved satisfactorily, the customer may contact the competent authority in the Kingdom of Saudi Arabia according to the nature of the complaint, including the Ministry of Commerce for e-commerce-related matters.

We recommend retaining invoices, order confirmations, correspondence, and related photos for reference.

Morning Store – Your satisfaction makes a difference.